Income Support FAQ

Income Support FAQIncome Support is a benefit paid by the Department for Work and Pensions (DWP) to help those individuals who do not have enough income to live on. These Income Support FAQ (Frequently Asked Questions) show some of the conditions people have to meet in order to get the benefit. More answers can be found by calling the Income Support number.

Q. Who can get Income Support ?

A. People who do not have to sign on as a Jobseeker, but who have less income than the government has set as the amount needed to live on may be eligible. Once an individual gets a state pension, Income Support can not paid. Most claimants have to be over 18 but under state-pension age. There are some claimants under 18, such as single parents, who are entitled to the benefit. People who receive Carer’s Allowance may also be granted Income Support if they have a low income.

Q. Income Support is “means-tested benefit”. What does this mean?

A. Anyone who is claiming Income Support will need to show that they have less money coming in than the law sets as a minimum. Apart from income, they may have savings to take into account. If an individual has any savings above £6,000 their Income Support will be reduced on a sliding scale, and when savings are above £16,000, Income Support can not be paid.

Q. If someone has to support a family will they get more Income Support?

A. Yes. Individual circumstances such as having a disability or having young children can affect the amount of benefit paid. These additional factors are called “premiums” and will be added to the basic amount of Income Support. It is important to be aware that any partner’s income could also affect the amount of benefit paid.

Q. Does Income Support have to be paid into a bank account?

A. Yes. Almost all claimants get their Income Support paid every fortnight into an account. This is the safest and most efficient way to receive Income Support. If, however, an individual would have a great problem with this system, the DWP can offer advice on alternative arrangements. 

As can be seen by these Income Support FAQ, decisions about eligibility can be complex. Everyone has different circumstances, so it is vital to get expert advice eg by phoning Income Support.